Reporting a defect

If you reserved your home before 7 March 2023

How to contact us:

If you have a question or need to make us aware of a new issue, please contact us via using the contact details below:

• – Telephone : 0161 – 447- 5050
• – Email: directory@plumlife.co.uk

If you have an emergency:

If your enquiry relates to an emergency during office hours (between 9am and 5pm weekdays), please contact the Directory using the information provided above.

If you have an emergency situation outside of normal office hours (i.e. between 5pm and 9am weekdays or during weekends/public holidays), please telephone:

• EMERGENCY OUT OF HOURS CONTACT NUMBER: Orbis 0300 123 1966

If you reserved your home on or after 7 March 2023

How to contact us:

If you have a question or need to make us aware of a new issue, please contact us by logging in to your Clixifix Residents Portal.

• – Clixifix guide
• – Portal instructions

If you have an emergency:

If your enquiry relates to an emergency during office hours (between 9am and 5pm weekdays), please contact customerservice@cubehomes.com including a full description & photo.

If you have an emergency situation outside of normal office hours (i.e. between 5pm and 9am weekdays or during weekends/public holidays), please telephone:

EMERGENCY OUT OF HOURS CONTACT NUMBER: Orbis 0300 123 1966