Customer Feedback

Compliments

We believe in recognising our team for providing a great service to our customers, so if you’ve had a great experience and would like to tell us why then please contact us at customerservice@cubehomes.com

Complaints

Cube Homes acknowledges that sometimes we get things wrong or don’t meet the high levels of service our customers expect. We want to ensure you that we resolve customer complaints about service quality as quickly and fairly as possible.

We’ll investigate all complaints competently, diligently and impartially and every complaint will be assessed fairly, consistently and promptly, taking into account all relevant factors to ensure a fair outcome.

Who do I contact?

Who you contact will depend on when you reserved your home.

• – For reservations made before 7 March 2023- follow our Consumer Code Complaints policy
• – For all reservations made on or after 7 March 2023 please follow New Homes Quality Code policy
• – If you need the New Homes Ombudsman to investigate your complaint. The easiest way to contact them is via their website at www.nhos.org.uk or by calling 0330 808 4286